Far West Family Services provides comprehensive, confidential, and highly effective employee assistance services to our clients. Your access to services is quick and easy – simply give us a call to talk with a caring professional or to schedule an appointment. Call to 206-682-8149 or 1-800-398-3440 and someone will assist you right away. These services are paid for by your employer and are provided to you and your family at no charge. Service descriptions are listed below. Actual services may vary depending upon the service package selected by your employer.
Eligibility: Family members eligible for services include your spouse, partner or fiance, dependent children, dependent grandchildren, foster children or step children under the age of 22 and living in your home or away at college. (Not eligible are non-dependent adult children over the age of 22, nieces, nephews, siblings or parents.) If you have questions about eligibility, please contact the Far West office.
In-Person Counseling or Life Coaching
Your employer provides complete coverage for multiple counseling visits per year for you and your family.(Please see eligibility information above.) There is no paperwork for you to complete, no insurance payments, and no pre-qualifications. Your sessions will be in-person with one of our trained Master’s level therapists. These therapists are qualified to provide counseling and support regarding any mental health or personal issue. Some of the many topics we can help with are listed below:
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Family and parenting
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Marriage/primary relationship
- Divorce
- Drugs and Alcohol
- Depression
- Anxiety and panic
- Anger management
- Workplace issues
- Transition and change
- Retirement adjustment
- Thoughts of violence toward self or others
- Gay and lesbian issues
- Grief and loss
- Suicide
- Workplace tragedy
- Coping with illness
- cancer, chronic pain, long-term effects of injury etc.
- Aging parents
- Postpartum depression, infertility, and miscarriage
- Children
- ADHD, troubles at school, anger management, depression suicide, issues over divorce or death
- Youth and young adults
- anger, depression, alcohol and drugs, suicide, violence, apathy, underachievement, rebellion, poor grades
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Stressline
If you are feeling intense stress or anxiety, call our STRESSLINE to speak with our trained staff. They will provide you immediate assistance and caring. Do not hesitate to get the help and the listening ear you need, especially if you or someone near you is feeling that they may be at risk of harming him/herself or others. We provide an opportunity to vent your concerns and if necessary, we will get you connected with the appropriate professional.
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After-hours Crisis Support
For after hours crises, contact the Crisis Clinic 24-hour Crisis Line…
Dial Far West any time at 206-682-8149 or 1-800-398-3440 and select option 1 to be routed to the Crisis Line or call directly at 206-461-3222
1-866-427-4747 (1-866-4CRISIS)
206-461-3219 (TTY)
Far West contracts with the Crisis Clinic to provide our after hours emergency support. If you are in crisis, call the Crisis Clinic and identify yourself as an active or eligible for Far West Family Services client. The Crisis Clinic’s trained professional staff will assist you immediately and ensure that you get the care you need right away. But it doesn’t stop there. The Crisis Clinic will follow-up with Far West the next working day so that we are aware of your situation and your therapist can contact you right away for follow-up care.
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Online Work/Life Services
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This comprehensive website provides educational content as well as searchable databases for your use.
- Access to searchable database of national work/life providers – childcare, elder care, adoption, schools, and colleges.
- Mapping capabilities to referred locations.
- Educational materials – articles, tip sheets, checklists, interview questions, videos and certification courses.
- Information on daily living topics such as pet care, consumer issues, legal & financial planning, and travel and recreation.
- Health and well-being resources including mental health, mind & body, personal growth and working well, weight management, smoking cessation, drug and alcohol issues etc.
- Caregiver licensing regulations by state.
- Use of calculators for financial planning – mortgages, college loans, and savings.
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Financial Information and Resources
Educational information and resources on budgeting, finances, making purchases, mortgages etc. is available in the worklife resources. Go to Work/Life and type in your company code to access further information. (If you do not know your code contact the Far West office or your Benefits office.)
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Referral Services
We have a comprehensive database to provide our clients with contact information for a variety of services. Call our office during business hours and we will provide immediate assistance on these issues and more.
- Drug and Alcohol treatment centers
- Caring for elder parents (including Alzheimer’s and hospice care)
- Childcare
- Psychiatric care (serious mental health issues, medication management, inpatient or outpatient care)
- Career Counseling
- Low-cost Legal/Financial Services
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Onsite Crisis Response Services
Far West Family Services will provide trained professional assistance onsite when tragedy strikes that impacts workplace. We work with you to offer support to your employees as well as to those managing the crisis event. Additionally, we can assist you with planning for future tragedies that may impact you and your employees to ensure that you have a complete and effective crisis response plan. Helping employees understand and work through grief and trauma in a healthy way will help ensure a stable and productive workforce.
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Drug-Free Workplace Program Support
Far West Family Services EAP counselors are trained to help you maintain your drug-free workplace policies. We can work with employees who self-refer for assistance or those who are required to seek help to avoid disciplinary action as a result of poor performance, a workplace accident, or a positive drug test. Far West can also help you develop your drug-free workplace policy if you do not already have one in effect.
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Management/Administrator Consultation
Managers and administrators carry a lot of responsibility on their shoulders. Our EAP services will help you work with emotionally fragile, hostile, or ineffective employees. If you should have an employee in your office that is in crisis or highly emotional, call us so we can help you determine whether he/she is safe or at risk of harming him/herself or another person. We have counselors available to help with that assessment 24-hours a day.
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Employer Referrals
If you have an employee that is behaving inappropriately in the workplace or is having performance problems related to personal difficulties or drug and alcohol issues, Far West can help. By referring seriously troubled employees for counseling prior to terminating their employment, you may be able to help them become productive again. This saves your company the time and expense of hiring and training a new employee as well as reducing the risk of a possible lawsuit. The Far West counselor, with the signed consent of the employee, will keep you informed of his/her treatment participation, compliance, and progress.
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Specialized Training Presentations/Workshops
To help meet your employee needs, we will also provide on-site classes or workshops tailored to the issues facing your workforce. These special on-site training events can be on the mental health topic of your choice and can be customized for the needs and schedule of your staff. Trainings may require an additional fee, depending upon the specific service provided. All Employee Assistance Overview trainings are provided at no cost.
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